Job Summary: The Manager, of Education Programs will be responsible for overseeing the operations and quality assurance of training programs. This position acts as a customer success contact for companies and individuals using TCIA's training programs and products, and will engage and assist company admins and TCIA Qualified Trainers to contribute to the successful execution of TCIA's training programs.

Essential Job Functions:

• Oversee process and workflow for training programs.
• Oversee the maintenance and improvement of the product quality including database management, upgrade implementations, data integrity, security, quality, and reporting.
• Enforce policies relevant to certifications and qualifications.
• Manage LMS records approval and processing.
• Manage security of tests and questions libraries.
• Oversee the quality control of records handling.
• Oversee Certification Programs task/data analysis.
• Work closely with grant recipients using TCIA's training programs.
• Manage and support TCIA's Qualified Trainers program.
• Manages and Supports Company Training Hubs
• Conduct audits of external reviewers and assessors who authenticate supporting documents and measures skill competency.
• Review existing training programs, suggests enhancements and modifications to improve engagement, learning, and retention to meet the changing needs of members, organization, or industry.
• Ensure that training materials and programs are current, accurate, and effective.
• Maintain knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
• Required to travel and attend, as requested, to TCI EXPO.
• Perform other duties as needed.

Required Skills & Abilities:

• Excellent written and verbal communications skills, detail oriented, and excellent customer service skills.
• Strong computer, analytical and problem-solving skills.
• Strong project management skills required.
• Experience in monitoring and auditing programs preferred.
• Experience with Learning Management Systems preferred. Brightspace experience would be a plus.
• Skilled in communicating clearly and accurately within verbal and written mediums.

Key Attributes Required to be Successful at TCIA:

• Be of Service.
• Be a Team Player.
• Be Driven.
• Be Adaptable.
• Be Principled.

Education:

• Bachelor’s Degree in a relevant field preferred.
• High School Diploma or GED required.

Experience:

• Related experience with an association, non-profit organization, or similar organization and direct supervisory experience required.

Supervisory Responsibility:

• None.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Use hands and fingers to operate a computer, telephone, and keyboard.
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• Ability to frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Regularly required to communicate verbally and understand conversation both in person and via phone.

Who We Are: The Tree Care Industry Association (TCIA) is a trade association of 2,300 tree care firms and affiliated companies and was established in 1938 as the National Arborist Association. TCIA not only develops safety and education programs, standards of tree care practice, and management information for tree and landscape firms around the world, we also provide continuing education, training, conferences, and publications to promote the safe and appropriate practice of tree care.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Work Location: Hybrid remote. Required to be in the office in Manchester, NH 03101 Tuesday, Wednesday, Thursday - remotely Monday and Friday.

Job Type: Full-time

Pay: $54,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Manchester, NH 03101