Summary

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

As the Digital Literacy Instructor you will be the main point of contact throughout the program. The instructor will help participants enroll in low-cost Internet plans, teach the digital literacy courses, and track the laptops distributed to those who complete the course.

Job Responsibilities

• Independently teach Digital Literacy Workshops

• Exercise patience and create a positive learning environment while teaching digital literacy skills

• Process intakes for clients who meet the eligibility criteria and track progress accordingly

• Enroll new participants in the program and assist them in signing up for low-cost Internet

• Schedule digital literacy workshops with resource room coordinator

• Build confidence within the participants and instruct them how to operate and use a laptop with curriculum provided

• Maintain open communication with team members and share progress of participants throughout the program

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  Refer clients to educational workshops and other training resources as they become available

• Distribute laptops to graduating participants that have met all prior requirements

• Work closely with cross functioning teams to coordinate client availability for workshops and maintain laptop inventory.

• Maintain complete client documentation:

• Record Intakes and device agreements

• Track who has been informed on low-cost Internet options, connected with low-cost Internet, and completed 8 hours of digital literacy

• Record of services delivered - Maintain accurate and timely records, including but not limited to participant records, and financial transactions.

• Collect, interpret, and disseminate relevant program data and information.

• Conduct outreach and community engagement activities.

• Perform other duties as requested.

Preferred Qualifications/Experience

• Knowledge of Internet setup and safely navigating the internet. Required - Proficiency using computers.

• Computer literacy and knowledge of MS Office required

Equipment Used

• Computer, telephone, copy and FAX machines

Aptitudes/skills/temperament

Knowledge of MS Office and the Google Suite of Applications (Google Drive, Google Sheet, Google Docs, and Google Slides) required

Strong public speaking experience

Ability to influence others

Critical thinking and problem-solving

Excellent written and oral communication skills
Demonstrated ability to prioritize and meet established deadlines
Exceptional organizational skills

Ability to present oneself and the agency professionally to internal and external audiences

Ability to work as a member of a team

Desire to work with people of diverse socio-economic backgrounds

Working conditions

The job is performed indoors in a climatically controlled setting in cooperation with co-workers. There is regular contact with the public, business and community agencies. The position requires minimal supervision.

Emotional Effort

Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork.

Physical requirements

The job involves sedentary work, frequently standing in front of a class or sitting for an extended period in front of a computer monitor. This position may occasionally require lifting objects up to 40 lbs.

Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.