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Customer Service Part Time Instructor
Job Description
Working Title
Customer Service Part Time InstructorPosition Status
Part TimeDepartment
Continuing EducationGeneral Summary
This position will serve as a part time instructor in the Continuing Education department at Odessa College in the Gregory D. Williams Hall. The Customer Service Instructor will instruct students on the basics to handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Successful completion will result in a certification for the student. Sessions will be 2 or 4 hour sessions until syllabus is completed.
Specific Position Duties
- Conduct in person Customer Service training sessions, as needed to meet demands.
- Flexible schedule and hours.
- Instruct and assist students in understanding Customer Service Techniques.
- Provide support and guidance to students as they progress in their Customer Service skills.
- Excellent communication skills, both oral and written; excellent interpersonal skills.
- Excellent organizational skills.
- Commitment to academic excellence and exceptional service.
- Knowledge of other instructional technologies.
- Plan and organize lectures, utilize research and reference materials.
- Develop syllabi and other learning aids.
- Make continuous efforts to improve the quality of instruction by reviewing and utilizing appropriate methodologies, techniques, and delivery methods.
- Submit required rosters, reports and forms.
- Maintain professional relationships with students, colleagues and the community.
PHYSICAL DEMANDS
- Ability to perform work in a classroom and office setting
- Ability to stand or sit for long periods of time
- Use of manual dexterity
- Ability to lift or move up to 20 pounds
- Repetitive use of a keyboard at a workstation
- Standard classroom environment
Minimum Qualifications
- High School Diploma or GED
Preferred Qualifications
- Collegiate teaching experience preferred but not required.
Work Hours
This position is part-time with max of 19 hours per week. Classes/sessions are contingent on the minimum number of students enrolled. If minimum is not met, the class is subject to cancelation.Posting Number
A01575PQuick Link for Internal Postings
https://jobs.odessa.edu/postings/11988*Please mention you saw this ad on FacultyJobs.*
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