Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Job Description

The sales team is a collaborative and development focused team that cares about, supports, and learns from each other. The Account Manager position for WorldStrides is responsible for the selling of educational tours to qualified or experienced Program Leaders, as well as the inheritance and relationship of an established base of current clients. The Account Manager will be expected to uphold consistent and competitive sales numbers primarily by reselling their business base, as well as garnering referrals and closing new leads.

Account Manager Responsibilities:

• Develop strong relationships with all Program Leaders upon selling or inheriting the account. Responds to inquiries or requests promptly via phone or email, engages personally with Program Leaders to determine long and short term needs, problem solves quickly and creatively on behalf of Program Leaders.
• Solicit new clients by prospecting past travelers, answering direct sales calls and following up on new sales leads.
• Meet or exceed all goal expectations regarding the expected number of sign-ups per sales season while maintaining the appropriate level of resold business.
• Works closely with Product Management to assist in supporting all tour logistics. Maintain consistent and effective communication between Product Management and Program Leaders at all times to ensure that all travel details are taken care of.
• Resell Program Leaders on future tours and inherits new clients that have been closed by Program Consultants.
• Work effectively and in tandem with Program Associates and Financial Service Representatives as well as any other internal customer within WorldStrides.
• Educate self on all relevant tours and all brands supported and comprehend the student travel industry with interest to learn more regarding our competition as it compares to each brand that is supported.

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and cafe onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Location: Hybrid in San Diego, CA office or Remote in PST zone.

• Positive, solution-oriented attitude.
• Excellent time management and organizational skills.
• Ability to work in a fast-paced, deadline-oriented, data-driven environment.
• Strong interpersonal skills - excellent verbal and written communication skills, with a professional telephone and video call demeanor.
• Keen attention to detail - must possess the ability to visually proof documents and work efficiently on a computer.
• Ability to balance customer service expectations with business considerations.
• A love for traveling and belief in the value of travel in helping students understand the world.

Preferred:

• Experience in a sales and/or customer relationship management and/or customer service environment (including restaurants) a plus.
• College degree preferred or 1-2 years sales and/or customer service experience.